The gold services are advanced your tailored solution and will include a four-hour response plus an engineer call out which is not “metered”. We offer as well network remote access which is covered even out of hours, if necessary we aim to cover the engineer call out time in the event of a hardware issue this service will cover disk failure, server failure, a solution for disaster recovery would be in place with the Gold services.
Our experience with alternative and emerging technologies now makes everything from cross-platform with interoperability with Apple Mac OS to the management of large groups of users a reality.
We have VMware Certified Professionals who can advise you on ways forward with developing environments for large and complex groups of users.
Our work in public / private sector and regulated companies are always done in accordance with leading methodologies such ITIL (version 3) which defines strict standards for IT infrastructure delivery particularly in controlled environments.
The Cyderdell Team has extensive experience in Education and media integration Government MoD / Private Sector Microsoft applications and Apple Macintosh solutions delivering a robust service that maximises the value of both platforms in these demanding settings.
